Mapping and Monitoring Accountability in the Context of UK SMCR

Mapping and Monitoring Accountability in the Context of UK SMCR

Nov 30, 2023Cyril Amblard-Ladurantie Business Process

In December 2019, the Financial Conduct Authority (FCA) applied the regulation to all firms governed by the FCA – reaching over 48,000 organizations, with further requirements hitting firms in December 2020. 

Understanding the Senior Managers and Certification Regime in the UK 

The Senior Managers and Certification Regime (SMCR) is a regulatory framework implemented by the Financial Conduct Authority (FCA) to ensure accountability and transparency within the UK financial services industry. 

This regime holds senior individuals within financial service firms accountable for their conduct and performance, aiming to enhance the overall integrity and stability of the financial sector.

What is the meaning of UK SMCR?

The UK SMCR is the model regime influencing other regimes worldwide, such as Australia's BEAR, Ireland's SEAR, and Hong Kong's MIC.

This regulation enforces accountability on senior managers and executives for their organizations' risk and compliance actions. It puts the responsibility on the senior directors for any willful misconduct as well as potential negligence or a lack of due diligence in the management of compliance, controls, and risk. 

A breach of said regulation could potentially warrant jail time (for willful misconduct) or a personal fine for these senior directors (in the context of negligence or lack of due diligence).

Overview of the SMCR regime and its purpose

The SMCR regime was introduced to replace the previous Approved Persons Regime and expand the focus beyond senior management functions. It encompasses a broader range of individuals within financial service firms, aiming to instill a culture of individual accountability and responsible conduct. 

Key elements of the SMCR and its impact on accountability

Central to the SMCR are the Conduct Rules, which set out the standards of behavior expected of individuals working in financial services. These rules apply to nearly all employees, ensuring a consistent approach to individual conduct and accountability within firms.

SMCR requirements for solo-regulated firms and financial services companies

The SMCR applies to solo-regulated firms, which are regulated only by the FCA, and dual-regulated firms, which are regulated by both the FCA and the Prudential Regulation Authority (PRA). This ensures a comprehensive approach to accountability within the financial services sector, regardless of the firm's regulatory structure.

UK SMCR system: Starting your journey towards accountability

Much has been said about UK SMCR since its inception. Tackling the regulation has proven to be a difficult and daunting task for many organizations. Some have described it as regulating all regulations - helping oversee that all risk and compliance activities are appropriately managed across the board.

Who are the senior managers under the SMCR, and what are their responsibilities?

Senior managers are individuals who hold critical responsibilities within a firm, and their actions have a significant impact on the firm's performance and conduct. Under the SMCR, they must demonstrate effective leadership and oversight, ensuring a culture of responsibility and accountability throughout the organization. 

Mapping Senior management functions SMFs within the organization.

Regardless, all monumental and discouraging tasks are meant to be handled in phases. The first and one of the most critical steps is mapping senior management functions (SMFs) throughout the organization and their responsibilities and defined roles. It is a formative and foundational step in your organization's UK SMCR journey.

This requires organizations to have a defined map and business model of all their SMFs, roles, and accountability matrix/functions. Organizations must track the responsibilities and accountabilities for compliance and emerging or potential risks to senior managers and the overall awareness and accountability of these individual directors. This allows for greater awareness of risk, compliance, and control throughout the organization and increased transparency. 

Management responsibilities and prescribed responsibilities for senior individuals 

Each senior manager is assigned specific responsibilities, known as prescribed ones, documented in a Statement of Responsibilities. This document outlines the areas for which the senior manager is personally responsible, ensuring clarity and transparency in their accountability within the firm.

Understanding the statement of responsibilities and its importance in the SMCR 

The Statement of Responsibilities is a crucial element of the SMCR, as it clearly outlines the areas of responsibility for each senior manager. This document is submitted to the FCA and must be updated to reflect changes in the senior manager's responsibilities. 

Understanding the business is essential to Senior managers' regimes

A thorough understanding of the business is essential to UK SMCR and other accountability regime regulations. Mapping the business and its SMFs with defined roles and responsibilities is the foundation for everything else in UK SMCR compliance. Leveraging business process modeling software to map SMFs and accountabilities provides the regulators with underpinning compliance documentation for the rest of UK SMCR.

Communication of conduct rules

Another critical aspect of UK SMCR, beyond the responsibility maps, is the communication of conduct rules to all SMFs and certification staff (employees responsible for critical risk, compliance, and control functions). Conduct rules are policies that must be communicated and attested to (acknowledged).

This involved communicating policies to these roles and gathering attestations from all employees. It also involves laying down the process, often with workflow, tasks, and documentation of these communications in a defensible record system.

Automating Your UK SMCR Processes 

It is paramount for financial service firms to leverage technology within this process to improve efficiency, agility, and effectiveness in UK SMCR. This regulation significantly expands the number of activities, attestations, and communications to employees throughout the organization. Approaching this through siloed and unagile manual processes is facing a nightmare scenario regarding managing and reporting. Manual processes also need a sufficient trail of evidence to assure the organization that the reporting is correct. At the same time, a technology architecture leaves you with a firm evidence trail and records and a more efficient, agile, and effective UK SMCR process that tracks workflow and tasks and automates reporting to the regulators.

Financial service firms need to leverage a technology architecture to make these processes efficient and effective in meeting requirements fully and achieving improved accountability with senior management. These firms also need technology to make compliance agile as the organization, employees, and SMFs constantly change. This is not a comply once and walk away, but something that has to be kept current to reflect organization and staff changes. 

UK SMCR needs to be made sustainable within the organization as it is not going away at any point soon. This requires that financial services firms address the requirements and process and leverage technology to make these processes efficient – and to reduce time and cost. But also making them agile as the organization has dynamic roles and risks change, and accountability and processes need to be kept current in a dynamic organization.

Staying on Top of Accountability 

Every financial services firm needs to take the time to contemplate the roles and accountabilities of SMFs within risk, controls, and compliance. Reporting on each of these functions is essential in knowing that the organization manages all the different risk domains effectively and adequately, without any negligence or lack of due diligence that could open a senior director to legal liability. 

This journey towards accountability is never-ending. Organizations are in a constant state of flux and change. Employees come and go, senior management functions are altered, risks evolve, and new regulations are made. 

Modern business is dynamic and volatile, and UK SMCR needs to be sustainable. Integrated information and technology architecture is critical for organizations to manage UK SMCR throughout this volatility within the context of this change.

How does the individual accountability regime function within the SMCR?

Explaining the concept of individual accountability and its application in the regime 

The individual accountability regime under the SMCR focuses on holding individuals within financial service firms responsible for their actions and decisions. It seeks to create a culture of personal responsibility and integrity, ensuring individuals are accountable for their conduct and performance.

Evaluating the fit and proper requirements for senior managers and certification staff 

Under the SMCR, senior managers and certification staff must meet fit and proper requirements, demonstrating their competence, capability, honesty, and integrity to fulfill their roles effectively. This ensures that individuals in critical firm positions possess the necessary qualities to uphold the regime's standards.

The role of the FCA in enforcing individual accountability within the SMCR

The FCA plays a crucial role in enforcing individual accountability within the SMCR, monitoring the conduct and performance of senior managers and certification staff to ensure compliance with the regime's requirements. The FCA has the authority to take action against individuals who fail to meet the regime's standards.

What is the role of accountability maps and responsibility statements in the SMCR? 

Accountability maps visually represent a firm's management and governance structure, clearly outlining the lines of responsibility and reporting. This helps ensure accountability is clearly defined and understood throughout the organization.

Creating and maintaining responsibility statements for senior management functions 

Responsibility statements define the specific areas of responsibility for senior management functions within a firm. They serve as a comprehensive record of the roles and accountabilities of senior individuals, contributing to the transparency and effectiveness of the accountability framework.

Evaluating the effectiveness of accountability maps and responsibility statements in monitoring accountability 

Accountability maps and responsibility statements are crucial in monitoring and maintaining accountability within the SMCR. Documenting responsibilities and accountabilities contributes to senior individuals' effective governance and oversight within financial service firms.

How does the SMCR impact financial services firms' regulatory environment and compliance? 

The FCA's perspective on the impact of the SMCR on regulatory compliance

From the FCA's perspective, the SMCR has significantly enhanced regulatory compliance within financial service firms. It has instilled a greater sense of individual responsibility and conduct, improving compliance with regulatory requirements and standards.

Regulator's expectations and requirements for senior managers and certification staff 

The regulator expects senior managers and certification staff to uphold the highest standards of conduct and integrity, ensuring the firm's soundness and conduct. This includes meeting the fitness and propriety requirements and adhering to the prescribed responsibilities outlined in their respective statements of responsibilities. 

Challenges and opportunities for financial services firms in adapting to the SMCR 

Challenges and opportunities for financial services firms in adapting to the SMCR

Implementing the SMCR has presented challenges and opportunities for financial services firms. While adapting to the regulatory requirements may require significant effort and resources, it also presents an opportunity to build a culture of accountability and integrity, leading to long-term benefits for the industry.


The Senior Managers and Certification Regime (SMCR) is a regulatory framework implemented by the Financial Conduct Authority (FCA) to increase individual accountability in the financial services sector. It aims to promote industry transparency and ensure senior individuals take responsibility for their actions.

The SMCR emphasizes the accountability of senior managers within financial service firms. It requires them to adhere to the conduct rules set by the regulator and to document their responsibilities within a statement of responsibilities. This ensures that crucial decision-makers are aware of their obligations and liabilities. 

Solo-regulated firms should pay attention to the fitness and propriety requirements and the specific prescribed responsibilities that define the senior management functions. This entails ensuring that senior-level individuals are fit and responsibly perform their roles.

Implementing the SMCR strengthens individual accountability by requiring senior individuals to have a clearly defined responsibility map and subjecting them to the regulator's scrutiny. This ensures that the regime effectively ensures soundness and conduct within firms.

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